Frequently Asked Questions
To help serve you better, below are a few commonly asked questions from changing room reservations to how to purchase gift certificates. All prices and other information contained herein is subject to change.
To make your stay easierAirport Transportation
Several companies offer shuttle service to and from McCarran International Airport (approximately $7.00 per person). Signs are posted on the transportation level at the airport outside baggage claim which will direct you to the shuttle area. Return shuttles run from the airport to The Mirage from 7:00 a.m. to 12:00 a.m. every 10-15 minutes. Reservations are recommended for airport returns. The Concierge can assist you with a reservation upon request.
The Mirage does not have its own shuttles to and from McCarran International Airport. Airport shuttles are provided by outside companies for approximately $7.00 per person. Signs are posted on the transportation level at the airport outside baggage claim which will direct you to the shuttle area. Shuttles run from The Mirage to the airport from 4:15 a.m. to 12:15 a.m. every 15 and 45 minutes after the hour. The Concierge will make a shuttle reservation for you upon request. Other transportation options include taxis, limousine service, the City Bus, and the various connecting trams and walkways between Strip resorts. There is an Avis Rent A Car desk located in our hotel lobby for your convenience in renting a vehicle during your stay. You may contact Avis Rent A Car at 702.791.7425. Our Concierge will be happy to assist you with any of your transportation needs.
Hairdryers, irons, ironing boards, standard toiletries (shampoo, conditioner, and lotion), alarm clocks, and room safes are provided in all of our guest- rooms. We do not provide coffee makers or microwave ovens. Refrigerators and cribs are available upon request for a nominal daily fee.
While we do not offer specific packages for anniversaries or honeymoons, our Room Reservations staff can assist you with selecting accommodations suitable for your special occasion. We have several suite types available, which are very popular for special celebrations.
Always book direct at Mirage.com for our lowest online rates. We promise that if you find a lower published rate on one of our rooms, we will not only match that rate, we will also give you an additional 10% off the lower rate.
Due to limited availability, there may be a waiting list for the Bare pool and the Mirage pool. Hotel guests may have their name placed on the waiting list up to six weeks in advance by calling 800.456.4564 ext. 7416 or The Concierge Desk at 888.391.3991 or 702.791.7416
We would be happy to provide you with information about ordering a cake or dessert for a special occasion. Please call 800.456.4564 ext. 7371 or 702.791.7111 ext. 7371 and the Food and Beverage Executive Assistant will be happy to assist you. A major credit card is required for all cake purchases.
Mirage guests providing proper identification (major credit card and valid driver's license) can cash personal checks at our Casino Cage via Certegy which provides approval on the amount to be cashed per guest. For more information about check cashing, ATM and cash machines, or placing money on deposit with our casino, please call our Casino Cage at 800.456.4564 ext. 7272 or ext. 7272.
Check-in time is 3:00 p.m. If you arrive prior to 3:00 p.m., you may check with the Front Desk for room availability. The Front Desk will begin early check in for a nominal fee if rooms are available prior to 12pm. You may guarantee an early check-in of 10:00 a.m. (for Resort King and Queen Rooms only) for an additional $30. In order to reserve this, select the box in the online booking process or contact our Room Reservations department at 1-800-374-9000. Should early check-in for your reservation be unavailable, our Bell Desk can store your luggage at no charge until your room is ready. Checkout time is 11:00 a.m. If your travel plans necessitate a later Checkout, please contact the Front Desk to check to see if a 12:00 p.m. late Checkout is available, either the evening prior to your departure or the morning of your departure. You may guarantee a 3:00 p.m. late Checkout (for Deluxe rooms only) for $30 by selecting the box in the online booking process or by contacting our Room Reservations department. Please note that 3:00 p.m. and 6:00 p.m. late Checkouts may be available at an additional fee for in-house guests. Should later Checkout not be available, our Bell Desk will be happy to hold your luggage for you until you are ready to depart.
Childcare services and organized children's activities are not offered at The Mirage. For listings of local child care providers, please refer to the Las Vegas Yellow Pages under "Baby Sitters," or visit these web-sites: www.VisitLasVegas.com, www.LasVegasKids.net, and www.nahusa.com. Nanny's and Housekeepers U.S.A. is a licensed, bonded and insured childcare company. Services that are provided include: • Bi-lingual Nannies • Available 24 hours a day • A flat rate of $45.00 per hour with a four hour minimum, up to 3 children. (Holiday rates vary and are subject to change) • All major credit cards are accepted and required to reserve a Nanny. • Nannies are at least 18 years old and have had a minimum of one year experience, verifiable references, criminal background checks, drug screenings, and are CPR and First Aid certified. To make a reservation for a Nanny, please call 702.451.0021
Cribs are available upon request for a fee of $30.00 per day. If you would like a crib in your room during your stay please inform the Front Desk upon Check-In or call Housekeeping from your room. Pricing is subject to change.
"Comps" are offered to rated table games players and slot players based on their previous play at The Mirage or the other MGM Resorts International properties that make up our M life. Play is tracked on your M life. For more information please contact our Casino Marketing Department at 800.777.6533 or 702.791.7111 ext. 7222. You can also receive special hotel e-mail offers throughout the year by signing the Guestbook on our website. Visit our "Promotions" page to see additional rate specials posted two to three months in advance. We do not otherwise offer funbooks or free coupons at The Mirage.
• Fine Dining – $35 (FIN, Japonais, Portofino, Tom Colicchio’s Heritage Steak) • Casual Dining – $25 (California Pizza Kitchen, Carnegie Deli, Cravings Buffet, Paradise Café, Samba Brazilian Steakhouse)
A military discount is available by presenting a valid Military ID at check-in and/or requesting the discount during the reservation process.
Start your day in peace and relaxation with a 1-hour morning session of stretching, breathing and dolphin pose. Find balance and serenity as you practice yoga with the dolphins in the underwater viewing area. Check in at the spa to be able to secure your locker, and be sure to enjoy the day spa facility and smoothie included in your Dolphin Yoga session!
The social investments made by MGM Resorts are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic priorities, please visit our website at http://www.mgmmiragevoice.com/pages/voice.asp for more information.
Although you will see Las Vegas visitors in a wide array of attire, the atmosphere in our showrooms and gourmet restaurants calls for a more sophisticated style of dress. While jackets and ties are not required, we suggest casual evening attire for our guests. Tank tops, cut-off shorts, and athletic shoes are not appropriate.
M life Connections is how your group can experience the best of Las Vegas, all together. We’ll book your entire itinerary – from arrival to departure. Contact M life Connections at email@example.com, 855-554-5004 or 702-692-9494 to get started. (Valid for 5+ Rooms)
As part of The Mirage's ongoing sustainability efforts, we offer a complimentary EV System for electric vehicles, located in our parking garage. This station provides dual ports and can charge two electric vehicles at the same time. Please visit the North Valet desk to request assistance with charging your vehicle.
All hotel guests have the opportunity to utilize the Fitness Center located at The Mirage Spa by presenting their room key upon entry, as an inclusion of the daily resort fee. It is open from 6:00 a.m. – 6:00 p.m. Sun–Thurs, 6:00 a.m. – 7:00 p.m. Fri–Sat (hours are subject to change). The Spa Fitness Center features state-of-the-art Cybex weight and cardio equipment and Personal Training, as well as a unique Yoga With Dolphins experiences. Guests of the The Mirage Spa and fitness facility must be at least 18 years of age. *Use of the locker room & wet area are not included with the daily resort fee.
Floral arrangements, balloon bouquets and a variety of special gift baskets can be delivered directly to a guest's room by calling our Concierge. Please contact the Concierge Desk at 888.391.3991 or 702.791.7416 for special food and beverage amenities, such as champagne and chocolate-covered strawberries. The Concierge can also assist with floral arrangements and balloons.
The Mirage Gift Cards are available for values up to $2,500. To order, please call 888.391.3991 or 702.791.7416. They are also available for purchase at Essentials and the Concierge Desk. Gift cards can be used in the retail shops, restaurants, Spa, Salon, and towards a guest’s room account. Gift Cards may not be used for gaming. Shipping fees apply for Gift Cards being ordered via mail.
The Mirage Concierge can assist you with tee times and arrangements to play at Shadow Creek or one of the many other fine golf courses in Las Vegas. Contact our Concierge at : 888.391.3991 or 702.791.7416 for information about Shadow Creek* and Walters Golf courses. Additional information about Golf is located on our website for your convenience. You can also book tee times online for our two golf courses at Primm. *Shadow Creek is available Monday - Thursday.
Our Concierge staff can assist you with booking one of the many available tours in the area. Advance reservations are not required, but the more popular tours do tend to fill up quickly, so it's best to book ahead. For assistance, please call 888.391.3991 or 702.791.7416
WiFi service is available in all public areas of our property. Guests are able to enjoy complimentary wireless service with the opportunity to purchase upgraded features for increased connectivity. We offer High Speed Internet access in our guestrooms and suites. This High Speed access has wireless capabilities and offers download speeds of 10 Mbps. There is no charge associated with the internet access, as it is an inclusion of the resort fee. High Speed Internet access ("broadband" access) is also available in our Business Services Center during normal business hours, in a private Mini Suite, at the cost of $15.00 for 15 minutes, $30.00 for a 1/2 hour and $60.00 for an hour. The counter-top computers are $10 for 15 minutes and $10 for every additional 15 minute period thereafter. The Business Services Kiosk is located to the left of the Business Service Center and is available 24 hours. For more information call 702.792.7783. If you are experiencing problems with your connection please call 855.800.0084.
You must be 21 years of age to gamble or consume alcoholic beverages in Nevada. You must be at least 21 years of age and have a major credit card to reserve a hotel room at The Mirage.
Our Concierge can assist guests with private limousine reservations through a number of reputable companies. For assistance, please contact our Concierge at 888.391.3991 or 702.791.7416.
M life is the easiest way to earn rewards for virtually every dollar that you spend at The Mirage. Sign up with a Guest Service Representative today at any of the following locations or at https://mlife.com. • M life Desk • Front Desk • Concierge • Mirage Table Games • High Limit Slots • Casino Cashier Cage • VIP Lounge • The Mirage Poker Room
If you would like to apply for Marker Signing Privileges, please contact our Credit Operations Department at 866.990.7111 or 702.693.7277 for more information regarding Casino Credit.
For complete details on parking, please visit The Mirage parking information page.
Now you can bring their four-legged friends along on your Center-Strip retreat! Select dog-friendly rooms are now available for an additional fee.
A daily resort fee of $35.84 (tax inclusive) will be applied to all reservations. The resort fee includes: Property-wide high speed internet access (public spaces and in-room), unlimited local and toll free calls, airline boarding pass printing, notary service, and fitness center access for guests 18+.
Reservations for restaurants located at any of the MGM Resorts International properties can be made up to 60 days in advance by calling our Concierge Desk at 888.391.3991 or 702.791.7416 or by calling our Restaurant Reservations line at 866.339.4566.
Room requests are based upon availability at the time of check-in. We do offer the option to guarantee your room request for our Deluxe Rooms for an additional $30 per night. Please note that due to limited availability this guarantee does not apply to our suites. In order to guarantee your request, you must select this option at time of booking by calling Room Reservations at 800.374.9000. This is not valid for reservations booked through third party providers.
Non-guests have access to these facilities Monday through Sunday with a $50 Day Pass or a booked spa treatment. The Spa is open daily from 5:00 a.m. - 7:00 p.m. For more information about our Spa or Salon please call 800.456.4564 ext. 7146 or 702.791.7146. We do suggest that appointments are made at least one week in advance.
Most special events at The Mirage such as sporting events, slot tournaments and special casino events are held in conjunction with our Casino Marketing Department. Attendance is normally restricted to Players Club members who meet the required play criteria, and tickets are not sold to the general public. If you would like information on how to be included in these special events or to find out more about your personal play criteria, please contact our Casino Marketing Department at 800.777.6533 or 702.791.7111 ext. 7222.
Tower Deluxe rooms, accessed by private elevators to the 24th and 25th floors, feature a larger bathroom, double sink vanity, whirlpool tub, and separate stand-up shower stall. Tower Deluxe rooms are available with a King bed only and are available starting from $30 per night above the prevailing rate for a standard Deluxe Room. Our Standard Deluxe rooms are available with a "premium view" starting from $10 more per night.
While The Mirage does not offer vacation packages, MGM Resorts International Vacations is a company that specializes in providing complete vacations to each of the MGM Resorts properties. These vacations can include airfare, rental car, limousine transfers, meals, show tickets and honeymoon packages. For information regarding these vacation packages, please contact MGM Resorts Vacations at 800.360.7111 or visit their website at http://www.mgmresortsvacations.com
Known the world over for its iconic Strip-front feature, The Mirage has joined forces with legendary Grateful Dead drummer Mickey Hart, Indian tabla sensation Zakir Hussain and Fountains of Bellagio design firm WET to create an all-new audio/visual spectacle. The Mirage Volcano erupts nightly, weather permitting.
We do not have a wedding chapel at The Mirage, but there are wedding chapels located at Bellagio and MGM Grand, our sister properties. Detailed information is available on the web sites http://www.bellagio.com and http://www.mgmgrand.com You may also contact their chapels directly for assistance at the following phone numbers: Bellagio 888.464.4436 and MGM Grand 800.646.5530. If you are interested in coordinating your wedding or reception at The Mirage in one of our unique venues, please contact our Catering Department at 800.456.4564 ext. 7155 or 702.791.7111 ext. 7155, or e-mail them directly at firstname.lastname@example.org.
Our Bell Desk can assist you with a wheelchair when you arrive. Advance reservations are not required. There is no charge for a standard wheelchair, however you will be required to leave an imprint of your credit card as a security deposit until the wheelchair is returned. Motorized wheelchairs are also available and a daily fee will apply. For more information, please contact our Bell Desk at 800.456.4564 ext. 7420 or 702.791.7420.
Win/Loss Tax Statements are available to M life Members through our Corporate Office. Please call 866.752.7111 and request a "Tax Information Statement Request Form" or submit your "Tax Information Statement Request Form" online at https://www.mlife.com Here you can view and print your Tax Information Statements by logging into your mlife.com account. The instructions on the request form indicate that you may mail, fax, email, or deliver your completed "Tax Information Statement Request Form" in person to any M life Desk or Casino Cage.