The Mirage Las Vegas
Contact Us / FAQ

All prices and other information contained herein is subject to change.

Airport Directions:
I'm renting a car at the airport. How do I get to The Mirage from the airport?

Exit the airport on Swenson. Turn left at Tropicana Avenue. Go about 1 1/2 miles until you reach Las Vegas Blvd. Turn right on Las Vegas Blvd. and go about a mile. The Mirage is on the left side of the Strip (Las Vegas Blvd.). You should anticipate 15-30 minutes travel time, depending on traffic.

OR:

Freeway Directions:
Follow the signs to I-215 West. Proceed on I-215 West for approximately two miles to I-15 North. You'll travel approximately four miles on I-15 North, then exit at Spring Mountain Road East. There are two lanes for Spring Mountain; be sure to stay in the left lane to go east. As you come up the overpass, stay to the right as you will make an immediate right-hand turn into our property. Simply follow the signs to the Mirage North Valet entrance. You may have Valet park your vehicle (complimentary valet service), or you may park in our self-park garage.

Airport Transportation:
Is there shuttle service to The Mirage?

Several companies offer shuttle service to and from McCarran International Airport (approximately $4.00 - $5.00 per person). Signs are posted on the transportation level at the airport outside baggage claim which will direct you to the shuttle area. Return shuttles run from The Mirage to the airport from 6:00 a.m. to 10:00 p.m. on the half-hour. Reservations are recommended for airport returns. After 5:45 p.m., the Bell Desk can assist you with the a reservation upon request.

Other transportation options include taxis, limousine service, the City Bus, Strip Trolley and the various connecting trams and walkways between Strip resorts. There is a Dollar Rent-A-Car desk located in our hotel lobby for your convenience in renting a vehicle during your stay. You may contact Dollar Rent-A-Car at 702.791.7111, ext. 7425. Our Bell Desk will be happy to assist you with any of your transportation needs.

Amenities, Guestroom:
Do your guestrooms have irons, ironing boards, hairdryers, refrigerators and coffee makers?

Hairdryers, irons, ironing boards, standard toiletries (shampoo, conditioner, and lotion), alarm clocks, and room safes are provided in all of our guest- rooms. We do not provide coffee makers or microwave ovens. Refrigerators and cribs are available upon request for a nominal daily fee.

Anniversary/Honeymoon Packages and Vacation Packages:
Do you offer special packages for anniversaries or honeymoons?

While we do not offer specific packages for anniversaries or honeymoons, our Room Reservations staff can assist you with selecting accommodations suitable for your special occasion. We have several suite types available, which are very popular for special celebrations.

Cabanas:
Can I reserve a cabana at the pool?

Due to limited availability, there is a waiting list for the Bare pool and the Mirage pool. Hotel guests may have their name placed on the waiting list up to six weeks in advance by calling 800.456.4564 ext. 7416 or The Concierge Desk 702.791.7416 Cabana rates are $250 Monday through Thursday and $300 on Friday, Saturday, and Sunday. Prices are subject to change.

Cake:
Can I order a cake for a special occasion and have it delivered to our table while dining at one of your restaurants?

We would be happy to provide you with information about ordering a cake or dessert for a special occasion. Please call 800.456.4564 ext. 7371 or 702.791.7111 ext. 7371 and the Food and Beverage Secretary will be happy to assist you. A major credit card is required for all cake purchases.

Cardio Center:
What is the cardio center and how do I gain access to it?

The Cardio Center is located near the pool entrance and contains various cardio machines including; Treadmills, Exercise Bikes, Elliptical Machines, and Stairmasters. All hotel guests are granted access to the Cardio Center by presenting their room key upon entry, as an inclusion of the daily resort fee. It is open from 5:00am - 8:00pm daily, hours are subject to change. Free weights and wet areas are located in the Fitness Center at The Mirage Spa for an additional fee.

Check Cashing:
Can I cash a personal check at The Mirage to avoid carrying a large amount of cash?

Mirage guests providing proper identification (major credit card and valid driver's license) can cash personal checks, up to $1,000, at our Casino Cage. Non-hotel guests may cash checks up to $500. For more information about check cashing, ATM and cash machines, or placing money on deposit with our casino, please call our Casino Cage at 800.456.4564 ext. 7272 or 702.791.7111, ext. 7272.

Check-In and Check-Out:
What time is check-in and check-out?

Check-in time is 3:00 p.m. and the Front Desk begins courtesy Check-Ins at 11:00 a.m. if rooms are available. If you arrive prior to 3:00 p.m., you may check with the Front Desk for room availability. Should early Check-In for your reservation be unavailable, our Bell Desk can store your luggage at no charge until your room is ready.

Check-Out time is 12:00 noon. If your travel plans necessitate a later Check-Out, please contact the Front Desk to check to see if a 1:00 p.m. late Check-Out is available, either the evening prior to your departure or the morning of your departure. Please note that a fee may apply, and late Check-Out may not be available. Should later Check-Out not be available, our Bell Desk will be happy to hold your luggage for you until you are ready to depart.

Children:
Do you provide daycare or have children's activities?

Childcare services and organized children's activities are not offered at The Mirage. For listings of local child care providers, please refer to the Las Vegas Yellow Pages under "Baby Sitters," or visit these web-sites: www.VisitLasVegas.com, www.LasVegasKids.net, and www.nahusa.com.

Nanny's and Housekeepers U.S.A. is a licensed, bonded and insured childcare company. Services that are provided include:

• Bi-lingual Nannies
• Available 24 hours a day
• A flat rate of $45.00 per hour with a four hour minimum, up to 3 children. (Holiday rates vary and are subject to change)
• All major credit cards are accepted and required to reserve a Nanny.
• Nannies are at least 18 years old and have had a minimum of one year experience, verifiable references, criminal background checks, drug screenings, and are CPR and First Aid certified.

To make a reservation for a Nanny, please call 702.451.0021

Are there cribs available for hotel guests?

Cribs are available upon request for a fee of $30.00 per day. If you would like a crib in your room during your stay please inform the Front Desk upon Check-In or call Housekeeping from your room. Pricing is subject to change.

Comps:
How can I get comps, funbooks and coupons at The Mirage?

"Comps" are offered to rated table games players and slot players based on their previous play at The Mirage or the other MGM MIRAGE properties that make up our Players Club. Play is tracked on your Players Club card. For more information please contact our Casino Marketing Department at 800.777.6533 or 702.791.7111 ext. 7222. You can also receive special hotel e-mail offers throughout the year by signing the Guestbook on our website. Visit our "Promotions" page to see additional rate specials posted two to three months in advance. We do not otherwise offer funbooks or free coupons at The Mirage.

Discounts:
Do you offer military, senior citizen or industry-related discounts?

We do not offer military, senior citizen or industry-related discounts. AAA members are eligible to receive a 10% discount off our prevailing rate for one room. A valid AAA membership card must be presented upon check-in. (AAA discount not available during special rate promotions.)

Dress Code:
What is the dress code for your shows and gourmet restaurants?

Although you will see Las Vegas visitors in a wide array of attire, the atmosphere in our showrooms and gourmet restaurants calls for a more sophisticated style of dress. While jackets and ties are not required, we suggest casual evening attire for our guests. Tank tops, cut-off shorts, and athletic shoes are not appropriate.

Fitness Center/Gym:
Do you have a gym, and is there a charge to use it?

The Spa Fitness Center features state-of-the-art Cybex weight and cardio equipment. The wet area consists of Jacuzzis, eucalyptus steam, sauna and juice bar. There is a daily facility fee of $15.00 which can be waived with the purchase of select Spa treatments. Spa hours are 5:30 a.m. to 7:30 p.m. daily. Non-guests are permitted to use the facilities Monday through Thursday.

Flowers/Gifts:
How can I order a special amenity for a hotel guest?

Floral arrangements, balloon bouquets and a variety of special gift baskets can be delivered directly to a guest's room by calling our gift shop, Impulse, at 800.456.4564 ext. 7762 or 702.791.7111 ext. 7762. Please contact the Concierge Desk at 702.791.7111 ext. 7416 for special food and beverage amenities, such as champagne and chocolate-covered strawberries. The Concierge can also assist with floral arrangements and balloons.

Please click here to view the Concierge Floral and Amenities Guide in PDF format.

Gift Cards:
How can I purchase a gift card(s) for The Mirage, and where can they be used?

The Mirage Gift Cards are available for values up to $2,500. To order, please call 888.391.3991 or 702.791.7416. They are also available for purchase at the Impulse store, Concierge Desk, and at the Business Services Center. Gift cards can be used in the retail shops, restaurants, Spa, Salon, and towards a guest’s room account. Gift Cards may not be used for gaming. Shipping fees apply for Gift Cards being ordered via mail.

Golf:
Do you sell golf packages or make arrangements for golf?

We do not offer golf packages, but we can certainly assist you with tee times and arrangements to play at Shadow Creek or one of the many other fine golf courses in Las Vegas. Call our toll-free golf reservations line, 877.624.7343, or 702.792.7759 for information about Shadow Creek and other available courses. Additional information about Shadow Creek is located on our website for your convenience. You can also book tee times online for our two golf courses at Primm.

Grand Canyon/Hoover Dam Tours:
How do I make reservations for tours?

Our staff at the Bell Desk staff can assist you with booking one of the many available tours in the area. Advance reservations are not required, but the more popular tours do tend to fill up quickly, so it's best to book ahead. For assistance, please call 800.456.4564 ext. 7420 or 702.791.7111 ext. 7420.

Guestbook:
What are the benefits of signing the Guestbook on your website?

It takes just a moment to sign our Guestbook to become eligible to receive the special promotions and discounts we offer several times throughout the year. The Special Promotions Page on our website has additional discounted rates which are generally posted two to three months in advance.

Internet Access:
Do you offer Internet access, and what is the charge?

High Speed: We now offer High Speed Internet access in our guestrooms and suites. The Mirage High Speed Internet is a combination of Ethernet and Wireless connections. This High Speed access has wireless capabilities and offers download speeds of 1.5 MB. There is no charge associated with the internet access, as it is an inclusion of the resort fee. If a wired connection is preferred, Ethernet cables are available for purchase in the guestroom mini-bar.

High Speed Internet access ("broadband" access) is also available in our Business Services Center during normal business hours, in a private Mini Suite, at the cost of $15.00 for 15 minutes, $30.00 for a 1/2 hour and $60.00 for an hour. The countertop computers are $10 for 15 minutes and $10 for every additional 15 minute period there after. The Business Services Kiosk is located to the left of the Business Service Center and is available 24 hours. For more information call 800.456.4564 or 702.792.7783.

Dial-up: Accessing the Internet from your guestroom is treated the same way as using the telephone in your guestroom. If you have to dial your ISP using a long distance number rather than a toll-free or local number, regular long distance charges will apply.

Legal Age:
How old do I have to be to book a room or gamble in your casino?

You must be 21 years of age to gamble or consume alcoholic beverages in Nevada. You must be at least 21 years of age and have a major credit card to reserve a hotel room at The Mirage.

Limousine Service:
Do you provide limousine service for your guests?

Our Bell Desk can assist guests with private limousine reservations through a number of reputable companies. For assistance, please contact our Bell Desk at 800.456.4564 ext.7420 or 702.791.7111 ext. 7420.

Mail/Packages:
How can I mail something to a Mirage guest?

Address the package to The Mirage Hotel and Casino, 3400 Las Vegas Blvd. South, Las Vegas, NV 89109. Be sure to write the recipient's name on the package, followed by the words "Hotel Guest" and their arrival date. Our Business Services Center will notify the guest of their package. All packages are subject to a processing and delivery fee based on the weight of the item. For more information call 800.456.4564 ext. 7783 or 702.791.7111 ext. 7783.

Marker Signing Privileges:
How can I obtain Marker Signing Privileges at The Mirage?

If you would like to apply for Marker Signing Privileges, click here to submit an online application through our secure server. Please contact our Credit Operations Department at 866.990.7111 or 702.693.7277 for more information regarding Casino Credit.

Parking:
Do you offer free parking?

In addition to complimentary valet service, we have plenty of secure free parking in our self-park garage at the north entrance of the hotel. We also offer limited oversize parking nearby for large vehicles and recreational vehicles on a first-come first-serve basis.

Pets:
Do you allow pets at The Mirage?

Sorry, pets are not allowed. Our Front Desk or Room Reservations staff may assist you with kennel locations. Service animals are allowed.

Resort Fee:
What is the Resort Fee and what does it include?

A $15 Daily Resort fee, plus tax, is applied to each hotel reservation and includes services and amenities that are sure to enhance your experience at The Mirage. The Daily Resort Fee includes the following hotel services; complimentary internet access (in room), unlimited access to the Cardio Center (does not include access to the Fitness Center at The Mirage Spa), daily newspaper available for pick-up at the Impulse Store and Bell Desk, (2) two bottles of water delivered daily to your room, robes for your comfort, and unlimited local and toll-free calls. At The Business Services Center; complimentary notary service, faxes and copies, and complimentary printing of boarding passes.

Restaurant Reservations:
How do I make reservations for your restaurants?

Reservations for restaurants located at any of the MGM Mirage properties can be made up to 60 days in advance by calling our Concierge Desk at (702) 791-7416 or by calling our Restaurant Reservations line at 888.777.7552 or 702.791.7111 ext. 7223.

Room Requests:
If I book in advance, can I be assured a non-smoking room, bed type or floor preference?

Regretfully, we cannot guarantee room requests, regardless of when a reservation is made, because rooms are assigned from the inventory of clean, vacant rooms that are available when a guest arrives. We do note all room requests and make every attempt to satisfy those requests.

Shuttles:
What transportation is available from your location on The Strip?

The Mirage does not have its own shuttles to and from McCarran International Airport. Airport shuttles are provided by outside companies for $4.00 - $5.00 per person. Just watch for and follow the signs on the transportation level at the airport (above the baggage claim level) which will guide you to the shuttle area. Shuttles run from The Mirage to the airport from 6:00 am to 10:00 pm on the half-hour. After 5:45 pm, the Bell Desk will make a shuttle reservation for you upon request.

Other transportation options include taxis, limousine service, the City Bus, Strip Trolley and the various connecting trams and walkways between Strip resorts. There is a Dollar Rent-A-Car desk located in our hotel lobby for your convenience in renting a vehicle during your stay. You may contact Dollar Rent-A-Car at 702.791.7111, ext. 7425. Our Bell Desk will be happy to assist you with any of your transportation needs.

Spa/Salon:
If I am not staying at The Mirage, can I use your Spa and Salon?

Non-guests have access to these facilities Monday through Thursday. The Spa is open daily from 5:30 a.m. - 7:30 p.m. and the Salon is open Sun.-Thur. 10-7pm &
Fri.-Sat. 9-7pm. For more information about our Spa or Salon please visit our website or call 800.456.4564 ext. 7472 or 702.791.7111 ext. 7472. Appointments can be made one week in advance.

Special Events:
How can I find out about special events at The Mirage?

Most special events at The Mirage such as sporting events, slot tournaments and special casino events are held in conjunction with our Casino Marketing Department. Attendance is normally restricted to Players Club members who meet the required play criteria, and tickets are not sold to the general public. If you would like information on how to be included in these special events or to find out more about your personal play criteria, please contact our Casino Marketing Department at 800.777.6533 or 702.791.7111 ext. 7222.

Upgrades:
What is a Tower Deluxe room and how much would it cost to upgrade to one?
Can I request a room with a great view of the Strip, Pool, or Volcano?

Tower Deluxe rooms, accessed by private elevators to the 24th and 25th floors, feature a larger bathroom, double sink vanity, whirlpool tub, and separate stand-up shower stall. Tower Deluxe rooms are available with a King bed only and are available for $50 per night above the prevailing rate for a standard Deluxe Room. Our Standard Deluxe rooms are available with a "premium view" for $20 more per night.

Vacation Packages:
Do you offer packages that include airfare?

While The Mirage does not offer vacation packages, MGM MIRAGE Vacations is a company that specializes in providing complete vacations to each of the MGM MIRAGE properties. These vacations can include airfare, rental car, limousine transfers, meals, show tickets and honeymoon packages. For information regarding these vacation packages, please contact MGM MIRAGE Vacations at 800.360.7111 or visit their website at www.mgmmiragevacations.com.

Volcano:
When does the volcano erupt?

Known the world over for its iconic Strip-front feature, The Mirage has joined forces with legendary Grateful Dead drummer Mickey Hart, Indian tabla sensation Zakir Hussain and Fountains of Bellagio design firm WET to create an all-new audio/visual spectacle. The Mirage Volcano erupts erupts nightly 8:00 p.m. (Dusk) to 12:00 a.m. every hour on the hour, weather permitting.

Erupting Nightly Come See Our New Volcano!

Wedding Chapel:
Do you have a wedding chapel?

We do not have a wedding chapel at The Mirage, but there are wedding chapels located at Treasure Island, Bellagio, and MGM Grand, our sister properties. Detailed information is available on the web sites www.treasureisland.com, www.bellagio.com, and www.mgmgrand.com. You may also contact their chapels directly for assistance at the following phone numbers: Treasure Island 800.866.4748, Bellagio 888.464.4436, and MGM Grand 800.646.5530.

If you are interested in coordinating your wedding or reception at The Mirage in one of our banquet rooms, please contact our Catering Department at 800.456.4564 ext. 7155 or 702.791.7111 ext. 7155, or e-mail them directly at catering@mirage.com.

Wheelchairs:
Do you have wheelchairs available for your guests?

Our Bell Desk can assist you with a wheelchair when you arrive. Advance reservations are not required. There is no charge for a standard wheelchair, however you will be required to leave an imprint of your credit card as a security deposit until the wheelchair is returned. Motorized wheelchairs are also available and a daily fee will apply. For more information, please contact our Bell Desk at 800.456.4564 ext. 7420 or 702.791.7111 ext. 7420.

Win/Loss Tax Statement:
Where can I get a Win/Loss Tax Statement?

Win/Loss Tax Statements are available to MGMMIRAGE Players Club Members through our Corporate Office. Please call 866.752.7111 and request a “Tax Information Statement Request Form” or submit your “Tax Information Statement Request Form” online at www.playersclub.com. Here you can view and print your Tax Information Statements by logging into your playersclub.com account. The instructions on the request form indicate that you may mail, fax, email, or deliver your completed “Tax Information Statement Request Form” in person to any Players Club Desk or Casino Cage.

Donations:
Can I request a donation from The Mirage?

The social investments made by MGM MIRAGE are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at www.mgmmiragevoice.com for more information.